Thank you for your enquiry from MEDNUI!
Following are the general enquiries from customers:

Account and Membership

Q: How do I sign up for the MEDNUI Online Shop membership?
A: Customers purchasing any products online via MEDNUI Online Shop are eligible for the membership and is free of charge.

By creating an account via our online shop, you will be able to enjoy the special shopping privileges and more. Stay tuned with our Online Shop and promotional mail.

Q: How can I update the account details and view the purchase history?
A: You can view the order history at the Order column by signing into your account, and update your details by going to Account and following the links there.
Q: What happens if I forget my MEDNUI Online Shop account password?
A: Don't worry, we can send you an instruction SMS to reset your password. Just click on 'Forgot Password' on the login page, enter your email address and click 'submit'.

If you're still having login problems, please kindly contact at cs@mednui.com with subject "RESET PASSWORD" by emailing.

Online Payment

Q: What kind of payment methods are accepted by MEDNUI Online Shop?
A: We accept PayPal for the order, and the account and checkout sections in our store are encrypted for protection of your personal privacy and data.

Order Confirmation

Q: How do I know if I've successfully completed my order online?
A: After successfully placing an order, you will receive an order confirmation email sent to your registered email with order details.
If you still cannot receive any order confirmation, please make sure you are entering a correct email address; OR Check 'Junk Mail' Section; OR contact us at cs@mednui.com.

Shipping Rates

Q: Does MEDNUI Online Shop offer FREE delivery?
A: Enjoy FREE LOCAL DELIVERY when you purchase up to HK$300 or more (Healthy Food Supplement items only).
Enjoy FREE INTERNATIONAL DELIVERY when you purchase up to US$50 or more(Healthy Food Supplement items only).

International Order

Q: Does MEDNUI online shop offer international deliveries?
A: Yes, we recommend delivery services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its use.
Alternatively, you are free to choose other delivery services or use whichever forwarder for the delivery. In case you wish to use a forwarder which is different from our own suggestion, please contact our Customer Service Representative. The delivery time may take longer and there maybe additional charges if you choose your own forwarder.
Items eligible to be shipped under the international shipping policy are based on the destination country. If you are in doubt, please familiarize yourself with your country's import restrictions and check with the relevant government authority before placing your order(s). We are not held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.


Q: What time does MEDNUI Online Shop deliver once confirming the order?
A: We endeavor to ship within 4-6 working days upon receipt of a Confirmed Order. However, this is subject to stock availability.
We will handle the online order within the office hours from Monday to Friday (10:00 – 17:00);
We do not deliver on bank holidays. For the delivery time of Christmas and Lunar New Year period, please kindly refer to the postal deadline of SpeedPost.
Q: How to Track my order?
A: After successfully placing an order, we will send the order tracking ID and website to you by email. You can trace and track your order anywhere, anytime.

Returns and Refunds

Q: Does MEDNUI Online Shop offer returns/exchange/refund?
A: We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged/defective items in your order under the 7 Days Refund Policy. We are to address this problem immediately. Please email to order@MEDNUI.com.hk right away, and include the following information:
- Your order number.
- The details of the damaged/defective product received.
- Attach electronic images of damaged/defective products upon receipt.
We will respond to your message as quickly as we can. In the meantime, please DO NOT throw away your damaged/defective items. 
We will ask you to send the damaged/defective items back to us (at our expense). Thank you.
Q: Which products are excluded from the returns and refunds policy by MEDNUI Online shop?
A: The products products are excluded :
- Any product returned more than 7 days after receipt date
- Product has been opened/used
- Product is not its original condition/damaged/missing part
- Any free gift/sample not returned
- Products without official receipt
- In case of dispute, MEDNUI’s decision shall be final and conclusive
- Final sale items are identified as such on their product information pages. When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and contact us right away if there is a problem with your shipment.
Q: How long will it take to get a refund from MEDNUI Online Shop? What is the refund payment method?
A: MEDNUI Online Shop will process your refund within 10 working days after receiving the returned parcel. The refunds will be credited to your PayPal/credit card account.